Lowrance
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Lowrance Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lowrance has 2.4 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Lowrance to a friend or colleague.
- Rating Distribution
Pros: When it worked it was what i wanted, Price, Should be a very good product.
Cons: Customer service and waiting for hours on the phone for help, Customer service, Customer service is terrible.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lowrance has 2.4 star rating based on 98 customer reviews. Consumers are mostly dissatisfied.
16% of users would likely recommend Lowrance to a friend or colleague.
- Rating Distribution
Pros: When it worked it was what i wanted, Price, Should be a very good product.
Cons: Customer service and waiting for hours on the phone for help, Customer service, Customer service is terrible.Recent recommendations regarding this business are as follows: "Plan on doing it yourself or paying shop for installation", "Good product", "Very helpful", "They still haven't answered me after one week. l'll try again next week.ext week.", "Buy GARMIN".
Most users want Lowrance to offer a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Lowrance Reviews
"Wiring"
I asked a question on the power wiring and I got my answer. Thats all I have to say. So I didn't hit 100 symbols User's recommendation: Very helpful
"Install"
Trying to actually talk to someone GOOD LUCK ... I Never heard from anyone call or this chat stuff , regarding some help with installing. User's...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
New lowrance elite FS locked up on STOPPED
- What i have always had
- Can not get it to work
Install
- Hds 9 was great
- No phone support
Preferred solution: How about a phone call with some technical support for those who are trying to install them slef
User's recommendation: Plan on doing it yourself or paying shop for installation
Could fix or work on my depth finder older model.just told me to buy new one .I feel they could offer a good deal on new one or good rebuilt one
- Good product
- Units go obsolete pretty quick
Preferred solution: Price reduction
User's recommendation: Good product
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unable to load charts on my new Zeus S chartplotter - phone tech support not answering - please reply!!!
I have been unable to load the Navionics charts I bought for my Zeus S chartplotter. The Navionics SD card with Platinum+ charts is not recognized by the chartplotter.
So my new chartplotter is dead in the water, since I can't load charts, and the default doesn't even have depth data, much less anything else useful.
I've spent 17 hours waiting on the phone for Navico's tech support (1-80*-***-****, which is the phone number listed on the B&G site), and despite being "number one in the queue" four days in a row, nobody ever answers, so clearly that line is not monitored. Sample screenshot below showing my phone still on hold after 5 hours and 13 minutes. Cruel trick to play on your customers.
I can find no alternative means of contact, including email.
I am therefore contacting the CEO, and reporting the company to the BBB, and on every social medium I can find. This is unacceptable.
Good luck out there.
mike 650-388-****
Preferred solution: Tech support to get my new product working!
User's recommendation: Stay away from Navico and all its subsidiaries.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
2 bad units
- Never works since it was purchased 2 months ago
Preferred solution: Full refund
User's recommendation: dont buy one
Struthers, Ohio
Wiring
User's recommendation: Very helpful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bruceville-Eddy, Texas
Resolved: Customer service
Company fixed the issue and I have been provided with apology. I'm pretty sure they just performed a quick diagnostic and said oh it's bad and sent me a refurbished one.
I did ask them what was wrong with it , they could not tell me anything other than it was bad. So really what did they actually find out.
Dallas, Texas
Not answering the phone
I've been trying to call for 2 days and it says to call during normal hours.. i live in the same time zone as yall and its 4:30 in louisiana and yall are not answering the phone.
I have lots of money tied up in yall product and im not going to Pay or put a 5.00 fee on a credit card when yall should answer the phone.. im trying to update a GEN 2 touch and cant find it on the website. also i have the 3D scan on my boat... so as long as yall made and sold these different types of units not everyone can afford to upgrade every other year...
so keep up dating the old units as well or make them user friendly with the new stuff.. sorry for the rant, but when someone needs assistance then yall should answer the phone during normal hours as i have tried for 2 days
Thank you
Robert
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mechanicsville, Virginia
Right out the box, side scan does not work and whenusing active target it goes to no source.
User's recommendation: Dont buy one
Springville, New York
No representation at a fishing show????,,
No one is at the GREATER NIAGARA FISHING EXPO in Niagara Falls, NY. One of the largest fishing displays, shows and seminars in the NE US!
People had questions and no one from Lorance is there to answer them. Garmin was there and people including myself went there. Poor salesmanship. Some were complaining about an app that Lorance uses and again no one was there.
No new units but Garmin did! Why should I buy a new model when I have questions on transducers and unit functions that don't work.
Store employees don't have a clue on adaptions to units. If making money is your only incentive enjoy it now because when its gone its not coming back.
User's recommendation: They still haven't answered me after one week. l'll try again next week.ext week.
Active target
Active target no sorce problem
Preferred solution: Get it to work
Nanaimo, British Columbia
LOVE MY GARMIN
User's recommendation: Buy GARMIN
Cheyenne, Wyoming
Hook 5 transducer
Port Arthur, Texas
Sonar stop working. Blank white screen.
User's recommendation: Poor customer service!
Laurinburg, North Carolina
I need my hds12 gen3 fixed
About
Lowrance offers comprehensive range of sonar and GPS products available from any one manufacturer for use in outdoor recreation. The company has been on the market since 1957 when the first sonar device was issued. It was The Little Green Box. StructureScan® HD with SideScan and DownScan Imaging™ picture-like views, Broadband Sonar, Trackback™ review for scrolling back in live sonar history, low-power and high-definition Broadband 4G Radar for navigating in any and all conditions, StructureMap to develop own map data, and a wide range of fresh and saltwater mapping products are among the main products of the company. The Lowrance brand is wholly owned by Navico, Inc. A privately held, international corporation, Navico is currently the world’s largest marine electronics company, and is the parent company to leading marine electronics brands: Lowrance, Simrad Yachting and B&G.
Lowrance is ranked 307 out of 2839 in Appliances and Electronics category
USA
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